Terms of Service

Last updated: August 16, 2026

Welcome to KESHAH. These Terms of Service ("Terms") govern your access to and use of the KESHAH mobile application, website (keshah.com), and related services (collectively, the "Service"), operated by KESHAH Inc., a Delaware corporation ("KESHAH", "we", "us", or "our").

By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have parental or legal guardian consent to create an account and use the Service, including making any purchases. By using the Service, you represent and warrant that you meet these age requirements and, if applicable, have obtained the necessary consent.

2. Account Registration

To use certain features, you must create an account. You agree to provide accurate, current, and complete information; keep your login credentials secure; notify us immediately of any unauthorized use; and take responsibility for all activity that occurs under your account.

You may only create one account per person. Sharing account access with others is prohibited.

3. Description of Service

KESHAH provides an educational mobile application featuring guided scalp exercises (also referred to as "scalp mechanotherapy" or "scalp massages"), progress tracking tools, and related content designed to support scalp health. The Service may also offer optional physical products (such as microneedling kits) for purchase.

The Service is not a medical device, is not a substitute for professional medical advice, diagnosis, or treatment, and is not intended to diagnose, treat, cure, or prevent any disease or condition. See Section 5 (Medical Disclaimer) below.

4. Free Trial and Subscriptions

Free Trial. KESHAH may offer a free trial period (currently 7 days) during which you may access certain paid features at no cost. To start a trial, you may be required to provide payment information.

Subscription. After your free trial ends, your subscription will automatically convert to a paid subscription at the then-current price ($33/month, billed as $99 every 3 months, or as otherwise stated at signup). Subscriptions renew automatically at the end of each billing period unless you cancel.

Cancellation. You may cancel your subscription at any time through your device's App Store subscription settings (Apple / Google) or through the account settings within the Service. Cancellation takes effect at the end of the current billing period.

Refunds. Refund requests must be submitted through the App Store or Google Play, whose refund policies apply. KESHAH does not process refunds directly for subscription purchases made through mobile stores.

Price Changes. We may change subscription prices from time to time. Any price change will apply prospectively and will be communicated to you before it takes effect.

5. Medical Disclaimer

READ CAREFULLY. The Service, including all content, features, and communications, is provided for general educational and informational purposes only. It is not medical advice and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

  • Consult a healthcare professional before starting any new health-related routine, especially if you have any medical condition, are taking prescription medication (including hair loss medications such as finasteride, dutasteride, or minoxidil), are pregnant, or are nursing.
  • Do not disregard or delay seeking medical advice because of information provided through the Service.
  • Individual results vary. Any references to timelines, outcomes, or member results are estimates and do not guarantee that you will experience the same results.
  • Do not modify prescription medication without consulting your prescribing physician.
  • Stop and seek medical attention if you experience pain, injury, skin irritation, or any adverse reaction while using the Service.
  • Statements about scalp health, hair loss, or research findings referenced within the Service have not been evaluated by the U.S. Food and Drug Administration.

6. Physical Products

KESHAH may sell physical products (such as microneedling kits, oils, or accessories) through the Service. Sales of physical products are subject to additional terms displayed at checkout.

Physical products are cosmetic and personal-care items, not medical devices, and are not intended to diagnose, treat, cure, or prevent any disease. Certain products (e.g., microneedling kits) involve procedures that carry inherent risks including but not limited to skin irritation, infection, and bleeding. You use these products at your own risk and are responsible for following all included instructions.

7. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose
  • Impersonate another person or misrepresent your affiliation
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with, disrupt, or attempt to reverse engineer the Service
  • Upload viruses, malware, or malicious code
  • Scrape, copy, or resell any part of the Service without permission
  • Post content that is illegal, harassing, defamatory, or infringes others' rights

We reserve the right to suspend or terminate accounts that violate these rules.

8. User Content

The Service may allow you to submit content (progress photos, feel-check answers, chat messages, etc.) ("User Content"). You retain ownership of your User Content, but by submitting it you grant KESHAH a worldwide, non-exclusive, royalty-free license to use, store, reproduce, modify, and display it for the purpose of operating and improving the Service.

You represent that you own or have the necessary rights to any User Content you submit and that its use by KESHAH will not violate any third party's rights.

9. Intellectual Property

The Service, including all software, text, images, video, audio, techniques, methodology, and other content (excluding User Content), is owned by KESHAH or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without our prior written permission.

10. Third-Party Services

The Service integrates with third-party services (such as Apple/Google authentication, RevenueCat for subscription management, Stripe for payment processing, Firebase for infrastructure, and analytics providers). Your use of those services is governed by their respective terms and privacy policies. KESHAH is not responsible for the practices of third-party services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE ANY PARTICULAR RESULT.

KESHAH DOES NOT WARRANT THAT USE OF THE SERVICE WILL PREVENT, STOP, OR REVERSE HAIR LOSS. INDIVIDUAL RESULTS VARY AND ARE NOT GUARANTEED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KESHAH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE OR ANY PRODUCTS PURCHASED THROUGH IT.

IN NO EVENT SHALL KESHAH'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID KESHAH IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

13. Indemnification

You agree to indemnify, defend, and hold harmless KESHAH and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any User Content you submit.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Informal Resolution. Before filing any formal claim, you agree to first contact us at contact@keshah.com and attempt to resolve the dispute informally.

Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Delaware or, at your election, remotely.

Class Action Waiver. You agree to bring any claim only in your individual capacity and not as a plaintiff or class member in any class or representative proceeding.

Exceptions. Notwithstanding the above, either party may (a) bring claims in small claims court where jurisdiction is proper, and (b) seek injunctive relief for infringement of intellectual property rights.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the Service, updating the "Last Updated" date above, and, where practical, sending a notification. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Termination

You may terminate your account at any time by canceling your subscription and deleting the app. We may suspend or terminate your access to the Service at any time, with or without notice, for any reason including violation of these Terms. Sections that by their nature should survive termination (including Sections 5, 8, 9, 11, 12, 13, and 14) will survive.

17. Miscellaneous

  • Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and KESHAH regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
  • No Waiver. Failure to enforce any right or provision is not a waiver.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms freely.

18. Contact

Questions about these Terms? Contact us at:

KESHAH Inc.
Email: contact@keshah.com