VIP REGROWTH TREATMENT TERMS & CONDITIONS
Effective Date: Feb 2, 2025
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SERVICE DESCRIPTION
The VIP Regrowth Treatment ("Treatment" or "Service") is a premium hair regrowth program provided by KESHAH. This Treatment includes:
• Access to the complete VIP regrowth protocol within the KESHAH mobile application
• Guided daily exercises and mechanotherapy sessions
• Progress tracking tools and educational materials
• Scheduled consultation calls to assess your individual needs and customize your treatment plan
• Products or equipment recommendations based on your individual consultation (products may or may not be included depending on your specific treatment plan as determined during consultation)
This is a digital service and educational program with personalized consultation. Access is granted immediately upon successful payment. Physical products are only included if specifically determined necessary during your individual consultation and explicitly stated in your customized treatment plan.
NO REFUNDS POLICY - ALL SALES ARE FINAL
ABSOLUTE NO REFUNDS POLICY
All purchases of the VIP Regrowth Treatment are FINAL and NON-REFUNDABLE under any circumstances whatsoever.
YOU EXPLICITLY AGREE THAT:
• NO REFUNDS will be issued for any reason, including but not limited to:
Change of mind or buyer's remorse
Dissatisfaction with results or perceived lack of value
Disagreement with consultation recommendations or treatment plan
Decision not to purchase recommended products or equipment
Failure to use the program or complete the protocol
Missing or not attending scheduled consultation calls
Technical issues accessing the service (we provide technical support to resolve access issues)
Personal circumstances, financial hardship, or inability to participate
Medical conditions or contraindications discovered after purchase
Preference for alternative treatments or methods
• Digital access is granted IMMEDIATELY and AUTOMATICALLY upon payment confirmation
• Once access is granted, the service is considered fully delivered and consumed
• Consultation calls are scheduled based on availability and considered delivered once scheduled or completed
• You have received sufficient information to make an informed purchase decision prior to completing payment
• Your individualized treatment plan, determined through consultation, may or may not include physical products
PAYMENT TERMS
3.1 PAYMENT STRUCTURE
Payment options may include:
• FULL PAYMENT: Single payment for complete Treatment access
• SPLIT PAYMENT PLAN: Where offered, multiple scheduled payments as agreed at checkout. Each payment is independently non-refundable.
SPLIT PAYMENT PLANS: If you select a payment plan option:
• You authorize KESHAH to charge the agreed amounts on the specified dates
• Each payment is processed automatically and is non-refundable once charged
• Failure to complete payment plan may result in loss of access to the Service
• You cannot cancel remaining payments once the first payment is processed, as full access to the Service has been granted
• Requesting payment plan pauses or cancellations does not constitute grounds for refund
• All future payments remain due regardless of your participation level or satisfaction with the Service
3.2 PAYMENT PROCESSING
• All payments are processed securely through Stripe or other designated payment processors
• You are responsible for ensuring your payment method remains valid and has sufficient funds
• Failed payments may result in immediate loss of Service access
• Currency conversion fees or international transaction fees are your responsibility
3.3 CHARGEBACKS PROHIBITED
By completing this purchase, you explicitly waive your right to file a chargeback with your credit card company or bank.
You acknowledge that:
• Filing a fraudulent chargeback constitutes breach of contract and theft of services
• KESHAH will contest all chargebacks with complete documentation
• You may be held liable for legal fees, collection costs, and damages resulting from fraudulent chargebacks
• Chargeback abuse will result in permanent account termination and possible legal action
• This agreement to the no-refund policy is made knowingly and voluntarily
ACCESS & SERVICE DELIVERY
Upon successful payment:
• You receive digital access to the complete VIP Regrowth Treatment program
• Access is granted automatically through your KESHAH account within 24-48 hours of payment confirmation
• Your consultation call will be scheduled based on mutual availability
• This immediate access constitutes complete delivery of the purchased service
• You waive any "cooling off" period or right of withdrawal upon accessing the Service
TECHNICAL SUPPORT: If you experience any technical difficulties accessing your Treatment, contact contact@keshah.com. We will work diligently to resolve access issues.
CONSULTATION & INDIVIDUALIZED TREATMENT PLANS
• Your VIP Treatment includes personalized consultation(s) to assess your specific hair loss situation
• Based on your consultation, recommendations may be made regarding:
Specific exercise protocols and techniques
Treatment duration and intensity
Products or equipment that may enhance your results
Lifestyle or behavioral modifications
• YOU UNDERSTAND AND AGREE:
Consultation recommendations are advisory and educational in nature
You are not obligated to purchase any recommended products or equipment
Your decision whether or not to follow recommendations does not entitle you to a refund
Physical products may or may not be included in your treatment plan based on your individual assessment
KESHAH is not responsible for results if you choose not to follow recommended protocols
Missing scheduled consultation calls does not constitute grounds for refund
You are responsible for attending scheduled consultations or rescheduling with reasonable notice
RESULTS DISCLAIMER & NO GUARANTEES
IMPORTANT: Individual results vary. KESHAH makes no guarantees regarding:
• Hair regrowth amount, speed, or quality
• Timeline for visible results
• Specific outcomes for your unique situation
• Suitability of the Treatment for your particular condition
• Results from following or not following consultation recommendations
YOU ACKNOWLEDGE THAT:
• Hair loss treatment results are highly individual and depend on numerous factors including genetics, consistency of use, underlying health conditions, severity of hair loss, and adherence to recommended protocols
• The Treatment requires consistent, dedicated participation over an extended period (typically 3-6 months minimum)
• Past client results and testimonials do not guarantee your personal results
• KESHAH provides an educational mechanotherapy protocol with personalized guidance, not a medical treatment
• Failure to achieve desired results does not constitute grounds for refund or service failure
• Results may vary based on your decision to follow or not follow consultation recommendations
USER RESPONSIBILITIES & PROGRAM COMPLIANCE
To maximize potential benefits, you must:
• Attend scheduled consultation calls or reschedule with appropriate notice
• Follow the protocol consistently and as directed in your individualized treatment plan
• Complete daily exercises for the duration of the program
• Maintain realistic expectations about timeline and results
• Contact support if you have questions about proper technique or protocol adherence
• Track your progress using the provided tools
• Consider consultation recommendations seriously and make informed decisions about implementation
YOU ACKNOWLEDGE THAT:
• Failure to follow the protocol consistently will significantly reduce your likelihood of results
• KESHAH is not responsible for outcomes resulting from improper use, inconsistent participation, failure to follow instructions, or choosing not to implement recommendations
• Lack of perceived value due to non-participation does not constitute service failure or grounds for refund
• Missing consultation calls or failing to engage with the personalized treatment plan is your responsibility
MEDICAL DISCLAIMER
The VIP Regrowth Treatment is an educational program providing mechanotherapy techniques for scalp tension management with personalized guidance. THIS IS NOT MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
YOU AGREE THAT:
• You should consult with a qualified healthcare provider before starting any new hair loss treatment
• KESHAH does not provide medical advice or diagnose medical conditions
• Consultation calls provide educational guidance and personalized protocol recommendations, not medical treatment
• The Treatment is not a substitute for professional medical care
• You are solely responsible for assessing whether the Treatment is appropriate for your individual circumstances
• KESHAH is not liable for any health consequences resulting from participation in the Treatment
• Discovery of medical contraindications after purchase does not entitle you to a refund
INFORMED PURCHASE ACKNOWLEDGMENT
By completing your purchase, you confirm that:
• You have reviewed all available information about the Treatment including pricing, program duration, service description, and the consultation-based nature of the program
• You understand this is a premium educational program with personalized consultation requiring personal commitment and consistency
• You understand that products may or may not be included based on your individual consultation
• You understand that consultation recommendations are advisory and you maintain decision-making authority
• You have had the opportunity to ask questions before purchasing
• You are making an informed decision based on adequate information
• You understand the no-refund policy and accept these terms voluntarily
• No representations or promises have been made to you beyond what is stated in writing
• You will not dispute charges or initiate chargebacks for this purchase
ACCOUNT ACCESS & SERVICE TERMINATION
10.1 ACCESS DURATION
• You receive ongoing access to the VIP Regrowth Treatment for the duration specified at purchase (typically lifetime access or as stated)
• KESHAH reserves the right to update, modify, or improve the Treatment content without notice
• Access may be revoked immediately for violation of these Terms
10.2 TERMINATION RIGHTS
KESHAH may terminate your access immediately without refund for:
• Violation of these Terms & Conditions
• Fraudulent chargeback attempts
• Sharing account credentials or Treatment content with unauthorized users
• Abusive behavior toward KESHAH staff or community members
• Any illegal activity or misuse of the Service
• Repeated failure to attend scheduled consultations without notice
INTELLECTUAL PROPERTY
All content within the VIP Regrowth Treatment, including but not limited to videos, written materials, exercise protocols, proprietary methodologies, consultation guidance, and educational content, is the exclusive intellectual property of KESHAH.
YOU AGREE NOT TO:
• Record, screenshot, copy, or reproduce any Treatment content or consultation materials
• Share your account access or login credentials with others
• Distribute, resell, or commercialize any portion of the Treatment
• Reverse engineer or replicate KESHAH's proprietary methodologies
• Use Treatment content for commercial purposes or to create competing services
• Share or distribute personalized consultation recommendations with unauthorized parties
Violation of intellectual property rights may result in immediate account termination and legal action.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• KESHAH's total liability for any claims related to the Treatment shall not exceed the amount you paid for the Service
• KESHAH is not liable for any indirect, incidental, consequential, or punitive damages
• KESHAH is not responsible for results, outcomes, or any physical or emotional effects from participating in the Treatment or following consultation recommendations
• You use the Service at your own risk and discretion
• KESHAH is not responsible for your decisions regarding whether to implement consultation recommendations
DISPUTE RESOLUTION & GOVERNING LAW
13.1 BINDING ARBITRATION
Any disputes arising from these Terms or your purchase shall be resolved through binding arbitration rather than in court, except where prohibited by law. You waive your right to participate in class action lawsuits.
13.2 GOVERNING LAW
These Terms are governed by the laws of California, United States, without regard to conflict of law principles.
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