Refund Policy

KESHAH provides a refund guarantee for customers who complete our 4-month protocol and do not experience the intended results. This policy describes who is eligible, the conditions that must be met, and the procedure for submitting a refund request.

1. Eligibility

This refund guarantee applies to the following:

• KESHAH VIP treatment
• KESHAH app subscriptions (Monthly and 3-Month plans)

Free trials, gifted access, and promotional credits are not covered by this guarantee.

2. Requirements

To be eligible for a refund, the customer must satisfy both of the following conditions:

• Completion threshold. Complete at least 96 of the 120 days in the program protocol, equivalent to 80% completion.
• Submission window. Submit the refund request within 60 days following the completion of day 120.

The 80% completion threshold reflects the minimum level of consistent engagement required for KESHAH's scalp mechanotherapy protocol to produce measurable results. Refund requests that do not satisfy both conditions cannot be honored.

3. How to request a refund

Send an email to contact@keshah.com with the subject line “Refund Request” and the email address associated with your KESHAH account. Completion records are verified on our end; no additional documentation is required.

4. Processing timeline

• Initial response: within 2 business days of receipt
• Approved refunds: processed within 5 business days of approval
• Bank settlement: typically an additional 5 to 10 business days, depending on the issuing institution

Refunds are issued exclusively to the original payment method used for the purchase.

5. App Store and Google Play purchases

Subscriptions purchased through the Apple App Store or Google Play may also be refunded under the respective platform policies. Customers may pursue a refund through either the relevant platform or KESHAH directly, but not both.

6. Technical issues

If a verifiable technical issue with the application prevented you from completing the protocol, please contact us with the details. Such cases are reviewed on an individual basis and may be granted exceptions to the standard requirements.

7. Modifications to this policy

KESHAH reserves the right to modify this refund policy at any time. Changes apply to subscriptions purchased on or after the effective date of the revised policy.

8. Contact

For questions regarding this policy or to submit a refund request, contact contact@keshah.com.